Who we are and what we do...
Hockhocking Internet Services began doing business, in 2005, as The Computer
Doctor, a business and personal computer service and support company.
Among the many technical services we started Web Site Hosting, Web Site Design,
Domain Name Registry and Dialup Internet Services. Hockhocking Internet is
a comprehensive Internet Services Company, providing Local and National Dialup
Internet Access Services.
Hockhocking Internet features fast, reliable connections at competitive
prices anywhere in the continental United States, providing complete
connectivity solutions. Hockhocking Internet is a National Internet
Service Provider headquartered in Lancaster, Ohio with clients in the United
States and Canada. Hockhocking Internet focuses on providing
cost-effective Internet access to individual subscribers and businesses.
Hockhocking Internet believes that there is growing demand for high
quality, low cost Dialup Internet Access, and related services.
Hockhocking Internet's concept is NOT based upon the high cost, poor network
performance, insufficient customer support, and billing problems, like other
mainstream ISPs’. Hockhocking Internet believes that excellent customer
support is critical to its success in retaining existing subscribers and in
attracting new subscribers. Hockhocking Internet currently provides
customer support on a 8x7 technical support. Subscribers can also e-mail
their questions directly to a customer support address at the
www.hockhocking.net website.
Hockhocking Internet's sales and marketing efforts have been geared toward
generating positive referrals and stimulating subscriber growth and retention by
providing an exceptionally high quality service to its existing subscribers.
In addition to encouraging referrals from existing subscribers, Hockhocking
Internet engages in nationwide print publication advertising as well an on-line
advertising. Sales are handled directly by our telephone sales force,
which responds to incoming subscription inquiries, as well as through an on-line
sign-up procedure. Our on-line e-Commerce solution enables the end-user to order
service by selecting a service, billing plan and payment method without the need
to speak to a Hockhocking Internet customer service representive.
Hockhocking Internet's primary subscribers are individuals within local
dialing range of one of Hockhocking Internet's over 8,000 local access numbers
throughout the U.S. and Canada. The objective is to offer service in a way that
enables subscribers to have a positive experience with Hockhocking.NET, even if they
are not expert computer users or have no on-line experience. Hockhocking
Internet offers FEE based access to over 100,000 newsgroups. In addition
to our extensive customer support services, we provide helpful and easily
understood on-line documentation, and a friendly and courteous support staff.
Billing for most of the subscribers is handled by automatic charges to
credit cards, automatic withdrawals out of a checking account or monthly
invoicing. Internet Service is billed each month in advance of that months
usage. Business subscribers can be invoiced upon request. The subscriber,
as well as Hockhocking Internet may cancel an account at any time.
Hockhocking Internet offers hosting services such as website and email
hosting. Why be bothered with the hassles and maintenance of hosting your own
website, email, and high speed Internet connection. Web-hosting subscribers are
responsible for building their own Web sites and then uploading the pages to one
of many Web servers. Hockhocking Internet's hosting services feature
state-of-the-art servers, high quality redundant connections to multiple
upstream connections to the Internet, specialized customer support, and detailed
statistical reporting of the hits to the website.
Hockhocking Internet subscribers use their accounts for communicating,
retrieving information and publishing information on the Internet. In
Company surveys of its subscribers, a substantial number of the Company's
individual subscribers report that they use their Hockhocking accounts for
business as well as for personal purposes. The subscribers' connection is a
direct PPP connection, enabling subscribers to use any standard Internet-capable
software that will run on their computers. |